Complaints Policy

Last updated: August 2026

Amino Bound aims to provide clear, professional and reliable customer service.

If something has gone wrong, please contact us so that we have an opportunity to investigate and resolve the matter.

How to Make a Complaint

You can contact us using:

Email: aminoboundpeps@gmail.com
Telephone: 07561 559683

Or write to:

Amino Bound
25 Marlborough Road
Newport
NP19 0BX
United Kingdom

Please provide:

• Your name;
• Your order details, where applicable;
• A clear description of the issue; and
• Any relevant photographs or supporting information.

What Happens Next

We will review your complaint and may contact you if further information is required.

We aim to respond within a reasonable timeframe and will keep you informed where an investigation takes longer than expected.

Where a complaint concerns delivery, we may need to investigate the matter with Royal Mail.

Where a complaint concerns laboratory documentation, we may need to verify the relevant batch or laboratory report before providing a final response.

Resolution

Depending on the circumstances and your applicable legal rights, resolution may include an explanation, replacement, refund or other appropriate action.

Your Statutory Rights

Nothing in this Complaints Policy affects your statutory rights as a consumer.